FAQs

In-stock orders are typically processed at our California
warehouse within 1–2 business days. Once shipped, delivery generally takes 3–8 business days, depending on your location, product size, and carrier schedule.

For pre-order Pilates reformers, the estimated shipping date is displayed on the product page. Shipping times may vary during holidays or promotional periods.

Yes. BeReform offers free standard shipping on eligible
orders within the contiguous United States.

Customers in Alaska, Hawaii, U.S. territories, or remote
locations should contact support@bereform.com
before ordering to confirm delivery availability and any additional shipping charges.

Once your order ships, you'll receive a confirmation email with carrier details and tracking information.

BeReform works with carriers including FedEx, UPS, GOFO, CEVA, and Metropolitan. Large Pilates reformers may ship in multiple cartons with separate tracking numbers, so packages may arrive at different times.  Track Here

Yes. Optional White Glove Delivery is available for eligible Pilates reformer orders, providing professional in-home delivery and placement for an additional fee.

Standard delivery includes unloading the packages from the delivery vehicle but does not include indoor placement, moving items between floors, unpacking, or assembly.

White Glove service availability and details vary by location and order. Please check the eligible product page or contact our support team before purchasing.

Please inspect your packages upon delivery and keep the original packaging until all components have been checked.

If anything arrives damaged or missing, contact support@bereform.com within 7 days of delivery with your order number, photos of the packaging and shipping
labels, and evidence of the issue.

Our team will review your case and arrange an appropriate solution, such as replacement parts, replacement components, or an exchange.

Yes. Applicable sales tax is included in the displayed product price, so no additional sales tax will be added at checkout.

Eligible orders within the contiguous United States also qualify for free standard shipping. Optional services, such as White Glove Delivery or delivery protection, may incur additional charges.

BeReform accepts major credit cards, including Visa, Mastercard, American Express, and Discover, along with PayPal, Shop Pay, Apple Pay, and Google Pay.

Klarna and Afterpay are also available for eligible purchases.

Available payment methods may vary by location, device, and order eligibility. All applicable options will appear at checkout.

Yes. Eligible customers can purchase BeReform Pilates reformers using installment payment options through Klarna or Afterpay.

Available plans, repayment schedules, and approval requirements are determined by the payment provider. Select your preferred
option at checkout to review the terms available for your order.

BeReform discount codes and promotional offers generally cannot be combined unless the specific promotion states otherwise.

Eligibility and combination rules vary by offer. Please review your order summary at checkout to confirm which discounts have been applied.

Orders may be canceled or modified within 24 hours of purchase, provided they have not entered processing or shipment.

Contact support@bereform.com as soon as possible with your order number. Once processing or shipping has begun, cancellation may no longer be possible, and our standard return policy will apply.

BeReform accepts returns of eligible unused products within 30 days of delivery, provided they remain in their original condition with all parts, accessories, manuals, and packaging.

To request a return, contact support@bereform.com for
authorization before shipping your item back. Returns without prior approval may not be accepted.

Please review our Return & Refund Policy for complete eligibility requirements.

BeReform does not charge restocking fees on eligible returns.

For non-defective returns, customers are responsible for return shipping costs. Because Pilates reformers are large and heavy, return freight charges may be substantial.

If your product arrives damaged, defective, or incorrect, contact our support team for assistance under the applicable return policy.

Check out our return policy.

BeReform offers a 3-year limited warranty on eligible Pilates equipment used under normal residential conditions, covering qualifying manufacturing defects in materials or workmanship.

Depending on the issue, we may provide technical assistance, replacement parts, replacement components, an exchange, or another appropriate solution.

Normal wear and tear, misuse, improper storage, accidental damage, and unauthorized modifications are not covered. Please refer to our Warranty Policy for full details.

Delivery protection may be available for eligible orders, covering certain shipping-related issues such as loss, transit damage, or misdelivery.

Before checkout, review whether delivery protection has been selected, its cost, coverage, and claim requirements.

Yes. BeReform offers compatible replacement parts and accessories for supported reformer models, including springs, ropes, straps, wheels, footbars, jumpboards, and reformer boxes.

Email support@bereform.com with your order number, product model, and required part. Our team will confirm
compatibility and provide available replacement or purchase options.

After each workout, wipe the upholstery with a soft, slightly damp cloth and dry it promptly. Avoid harsh chemicals, excessive moisture, and abrasive cleaners.

Keep rails, wheels, springs, and moving parts clean. Regularly inspect springs, ropes, straps, and attachment points for wear or damage.

Replacement schedules vary with use and maintenance. Stop using any damaged component and contact BeReform for a compatible replacement.

Yes. Beginners can practice Pilates at home with proper setup, resistance selection, and safety guidance.

Start with simple exercises and lighter resistance. Follow your reformer's manual and consider guidance from a qualified Pilates instructor before attempting advanced movements.

If you have an injury or medical condition, consult an appropriate healthcare professional before beginning a new exercise program.

Yes. BeReform provides product manuals, assembly instructions, and installation videos for supported reformer models.

You can also watch real Pilates workout videos featuring people using BeReform reformers on our product pages. These videos offer a closer look at the equipment and how it's used during home workouts.

For help finding the correct setup instructions or installation video, contact support@bereform.com.

Yes. BeReform supplies wholesale Pilates equipment to Pilates studios, gyms, retailers, distributors, and wellness businesses. We also support private-label customers.

Our wholesale range includes Pilates reformers, Wunda chairs, spine correctors, sitting boxes, jumpboards, footbars, mats, resistance accessories, and other Pilates equipment.

For wholesale inquiries, contact support@bereform.com.

BeReform's wholesale minimum order quantity (MOQ) varies depending on the product, customization requirements, and shipping destination.

Wholesale pricing also depends on the products and quantities ordered.

Email support@bereform.com with your desired products, estimated order quantity, and delivery location.
Our team will confirm the applicable MOQ and provide a customized quotation.

Yes. BeReform supports international wholesale shipping to eligible countries and regions, serving Pilates studios, retailers, distributors, and other business customers worldwide.

Shipping costs, delivery times, customs requirements, and minimum order quantities vary by product and destination.

Contact support@bereform.com
with your destination and order requirements to discuss available shipping options.

Please email support@bereform.com with the products you are interested in, estimated order quantity, and delivery country or city. Our team will review your requirements and provide wholesale pricing, shipping options, and estimated delivery times.

If you have any other questions, please contact us at support@bereform.com