FAQs

We typically process orders within 1–3 business days. All in-stock items (excluding pre-order products) are shipped from our Los Angeles warehouse.

Once your order has been shipped, delivery usually takes 3–8 business days, depending on your location and the carrier’s transit schedule.

Please note that processing and shipping times may be slightly longer during peak seasons, holidays, or promotional periods. If your order contains a pre-order item, the estimated shipping date will be indicated on the product page.

Bereform works with trusted shipping carriers, including FedEx, UPS, GOFO, CEVA, and Metropolitan. The carrier for your order will be selected based on the product size, delivery location, and available shipping service. Once your order ships, you will receive a confirmation email with the carrier details and tracking information.

Once your order ships, you will receive a confirmation email with the carrier information and tracking link, allowing you to follow your delivery from our warehouse to your doorstep. Track Here

Yes. Our product detail images and videos are created using real products and real-life photography, allowing you to see the actual materials, colors, textures, and features as accurately as possible.

Please note that slight variations in color may occur due to different screen settings, lighting conditions, and device displays. However, we strive to ensure that our product detail photography and videos accurately represent the products you will receive.

Yes. With support from our own factory, Bereform can provide individual replacement parts and accessories based on your needs, including footbar and jumpboard. Please email our customer support team at support@bereform.com with the product model and the parts you need. Once confirmed, we’ll provide the appropriate purchase link.

Yes, we offer customization options for selected products.

If you'd like to create a personalized gift with a custom color, please contact our customer support team to discuss your preferred product and color requirements. We will review the available customization options and provide further details.

Custom orders typically require 4–8 weeks for production. If you have a specific deadline or occasion in mind, we recommend contacting us at least 2–3 months in advance to allow sufficient time for production and delivery.

For customization inquiries, please contact us at support@bereform.com.

Yes. Our products are designed for users of all fitness levels, from beginners to experienced practitioners. Many of our Pilates and fitness accessories can be adjusted to match your strength, flexibility, and training goals, allowing you to progress at your own pace.

We carefully select high-quality materials to ensure durability, comfort, and performance. Material details for each product can be found on the individual product page under the product specifications section.

Absolutely. Our products are specifically designed to bring a professional Pilates experience into your home while maintaining a compact and elegant design that fits comfortably into most living spaces.

We carefully inspect and package every order before shipment. If your product arrives damaged, please contact us at support@bereform.com as soon as possible and provide your order number, photos of the damaged product, and photos of the outer packaging. Our support team will review the issue and provide an appropriate solution.

We always want our customers to feel confident with their purchase. If you need to request a return, please email us and our team will guide you through the process.
Check out our return policy.

We accept Visa, Mastercard, American Express, Discover, PayPal, Klarna, Afterpay, Shop Pay, Apple Pay and Google Pay, where available.

Additional payment options may be available depending on your location and device. You can view all available payment methods during checkout before completing your purchase.

If you experience any payment issues or have questions about billing, please contact our support team at support@bereform.com, and we'll be happy to assist you.

We take customer security very seriously. Any information entered on our website will be protected by secure socket layer (SSL) certification. We also use ultra-strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

All of your address and order info are kept private and not solicited in any way.

All of our websites are updated and have the highest security available to protect and secure your personal info.

Yes, we do offer wholesale pricing for qualified orders.

If you're interested in purchasing our products in larger quantities, please contact our customer support team with your requirements. We will be happy to provide a customized wholesale quote and discuss the best options for your business.

For wholesale inquiries, please contact us at support@bereform.com.

No. Bereform wholesale products are not limited to the items currently listed on our website. With support from our own factory, we can supply a wide range of Pilates and yoga equipment and accessories, including:

• Foldable and non-foldable Pilates reformers
• Pilates reformers with towers
• Cadillac reformers and trapeze tables
• Pilates Wunda chairs
• Ladder barrels and spine correctors
• Pilates boxes, jumpboards and footbars
• Pilates rings, balls and resistance bands
• Yoga and Pilates mats
• Ankle and wrist weights
• Yoga blocks, straps and other fitness accessories
  

We can support Pilates studios, gyms, retailers, distributors and private-label brands with different product and quantity requirements. Please email support@bereform.com with the products, quantities and delivery destination you need. Our team will provide available options, wholesale pricing and shipping solutions.

Yes. Minimum order quantities vary by product, and wholesale pricing depends on the product and order quantity. Please contact our customer support team at support@bereform.com and let us know which products you are interested in so we can confirm the MOQ and provide accurate pricing.

No. Our wholesale service is not limited to the United States. We can support wholesale shipping to different countries and regions. Shipping options, costs, and delivery times will depend on the destination, product, and order quantity.

Please email support@bereform.com with the products you are interested in, estimated order quantity, and delivery country or city. Our team will review your requirements and provide wholesale pricing, shipping options, and estimated delivery times.

If you have any other questions, please contact us at support@bereform.com